Medical Records FAQ

Medical Records Processor
26081 Merit Circle, Suite #109                                                                                                                                   Laguna Hills, CA 92653
Phone (949) 582-7699                                                                                                                                  Fax (949) 582-7691(rev 05/12)

MEDICAL RECORDS   FAQ’S: 

  • How many days will it take to obtain my records?

Please allow 5 to 15 working days for your request to be processed. If you have requested your records to be mailed, they will be promptly mailed first class via the U.S. Postal Service to the address you specify on the authorization form. Rush requests may be accommodated but not guaranteed. Records in storage may require longer periods.

  • Are records available directly from your office?

Medical record processing and compliance with HIPAA are complex and therefore  are outsourced.  All records requests are processed through the Medical Records Department and Certified Processor. The Skin Center medical staff do not handle record requests. All medical providers are required under California’s Confidentiality of Medical Information Act to obtain an original, complete and properly executed Authorization for Release of Medical Information form before we can provide copies of health records to patients or their representative. Return the completed form by mail to the medical records department where you received care.

  • Can I just call in/walk in for my records?

A completed written and signed record request is required for all record releases. Walk-in or verbal requests are not valid forms of records authorization.

  • Am I entitled to free medical records?

Standard record fees are $50 processing/clerical fee plus 25 cents per page and are payable in advance. All patients pay the fee required to obtain copies for personal use If you have questions about your invoice, please contact our outside copy service.

  • Can I get a discounted price for my records?

Yes. A discounted initial record request of $35 plus 25 cents per page may be extended to you as a one-time courtesy for a prepaid and properly filled out request.  Requests that have to be sent back for completion or payment will not be eligible for the courtesy discount. Additional record requests will carry undiscounted fees.

  • Weren’t  records provided for free before HIPAA?

Yes, however there has been an administrative charge for all records for more than 3 years.

  • Is charging for medical records standard policy?

Yes. This policy is in accordance with California Health & Safety Code section 123110. Pre-payment is processed prior to release of records.

  • What if I am seeing another doctor?

If you would like your medical records mailed to a physician or medical facility, you or your new physicians may pay the copying fees $0.25 per page in addition to processing & postage fees .You will need to fill out a completed TSC form.

  • Can I bill my insurance for my records?

You can contact your insurance carrier about their coverage policies. Most insurances consider medical records a non-covered service.

  • Can I have my records faxed?

To ensure full privacy, records are mailed out by U.S. Mail.